Effective date: March 20, 2026
1. Introduction
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
- Account information: name, email address, billing address, phone number, company name (if applicable).
- Order & billing information: invoices, transaction identifiers, payment status (we do not store full card details).
- Support & communications: support tickets, chat/email records, service-related communications.
- Technical information: IP address, device/browser information, access logs, cookies, and usage analytics.
- Service data: service configuration and necessary operational logs to provide hosting services and prevent abuse.
3. How We Use Your Information
- Provide, operate, and maintain our services.
- Process orders, payments, and billing notifications.
- Provide customer support and respond to inquiries.
- Detect, prevent, and investigate fraud, abuse, or security issues.
- Comply with legal obligations and enforce our Terms and Acceptable Use Policy.
- Improve our website, products, and user experience (including analytics).
4. Information Disclosure
We may disclose your information only as necessary in the following situations:
- Service providers: data centers, infrastructure providers, payment processors, fraud prevention vendors.
- Legal compliance: when required by law, court order, or valid government request.
- Protection: to protect our rights, users, or the public, including preventing abuse and security threats.
- Business transfer: merger, acquisition, or sale of assets (subject to confidentiality obligations).
5. Methods of Disclosure
- We disclose data via secure channels (e.g., HTTPS / SSL/TLS) when transferring information.
- We limit shared information to the minimum necessary to provide the service.
- We require vendors to protect data and restrict access to authorized personnel only.
6. Security Measures
- Encryption in transit (SSL/TLS) for website and customer portal.
- Access controls and least-privilege internal permissions.
- Firewalling, monitoring, and abuse detection.
- Regular updates and security patches for critical systems.
- Vendor and data center security measures where applicable.
No method of transmission or storage is 100% secure. We work to protect your information but cannot guarantee absolute security.
7. Cookies & Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can disable cookies in your browser settings, but some site features may not work properly.
8. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize the data in a reasonable timeframe.
9. International Data Transfers
As an international hosting provider, your information may be processed in the United States and other locations where our providers operate. By using our services, you consent to such cross-border transfers where permitted by law.
10. Your Rights
- Access, correct, or update your account information.
- Request deletion where legally applicable.
- Object to or restrict certain processing in some jurisdictions.
- Request a copy of your data where applicable.
To exercise rights, contact us using the email below.
11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
Tudcloud
Email: [email protected]
Website: https://www.tudcloud.com